Privacy policy
Last updated: March 2026
Trimara operates this website and online store, including all related content, features, tools, products, and services in order to provide customers with an online shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, process, and disclose your personal information when you:
• visit our website
• place an order
• interact with the Services
• contact our support team
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to personal data processing.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to personal information, we mean information that identifies or can reasonably be linked to you.
Personal information may include:
Contact Information
• name
• billing address
• shipping address
• phone number
• email address
Payment Information
• payment method
• transaction details
• billing confirmation
Payment card information is processed securely through payment providers and is not stored directly by us.
Account Information
• login credentials
• account preferences
• saved settings
Transaction Information
• items viewed
• products added to cart
• purchases made
• order history
Communications
• messages sent to our support team
• reviews or feedback submitted
Device Information
• IP address
• browser type
• device identifiers
• network information
Usage Information
• interactions with the website
• browsing behaviour
• pages visited
Sources of Personal Information
We may collect personal information from:
Directly from you
When you place an order, create an account, contact support, or interact with our website.
Automatically
Through cookies, tracking technologies, and website analytics.
Service Providers
Through companies that support our services such as payment processors, hosting services, analytics providers, and shipping partners.
Third Parties
Marketing partners or platforms used to deliver advertising or analytics services.
How We Use Your Personal Information
We use personal information for the following purposes.
Providing and Improving Services
• processing orders and payments
• fulfilling shipments
• handling returns and refunds
• managing accounts
• personalising your shopping experience
Marketing and Advertising
• sending promotional emails
• showing relevant advertisements
• measuring advertising performance
Security and Fraud Prevention
• verifying transactions
• preventing fraud
• protecting customer accounts
Customer Support
• responding to enquiries
• resolving issues with orders
Legal Compliance
• complying with applicable laws
• responding to legal requests
• enforcing our terms and policies
How We Share Personal Information
We may share your personal information with trusted third parties where necessary to operate the Services.
Service Providers
Including companies that provide:
• website hosting
• payment processing
• analytics
• order fulfilment
• shipping services
• customer support systems
Marketing Partners
We may share limited data with advertising platforms to display relevant advertisements.
Business Transfers
Personal information may be transferred as part of a merger, acquisition, restructuring, or sale of business assets.
Legal Requirements
We may disclose information where required to comply with legal obligations or protect our legal rights.
Relationship with Shopify
Our store is hosted by Shopify Inc.
Shopify collects and processes certain personal information to enable the operation of the website and order processing.
This information may be stored or processed outside the United Kingdom.
For more information, please review the Shopify Privacy Policy:
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• enable website functionality
• remember preferences
• analyse website traffic
• improve user experience
• support advertising and marketing
You can control cookie preferences through your browser settings.
Children's Data
Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of 18.
If you believe a child has provided personal information, please contact us so it can be removed.
Security and Data Retention
We take reasonable security measures to protect personal information.
However, no system can guarantee absolute security.
We retain personal information only as long as necessary to:
• provide our Services
• comply with legal obligations
• resolve disputes
• enforce agreements
Your Rights
Depending on where you live, you may have certain rights regarding your personal data.
These may include:
Right to Access
Request a copy of the personal information we hold about you.
Right to Correction
Request correction of inaccurate information.
Right to Deletion
Request deletion of personal information.
Right to Data Portability
Request a copy of your data in a portable format.
Right to Withdraw Consent
Where consent is required for processing, you may withdraw that consent.
To exercise any of these rights, please contact us using the details below.
International Transfers
Your personal information may be processed outside the United Kingdom or European Economic Area.
Where this occurs, we rely on appropriate safeguards such as:
• Standard Contractual Clauses
• legally approved transfer mechanisms
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
When updates occur, the revised policy will be published on this page with an updated Last Updated date.
Contact
For questions regarding this Privacy Policy or your personal data:
Email: support@trimara.co.uk
We aim to respond to enquiries within 24 hours on business days.